MS-700 Practice Question: Teams Voice Resource Accounts and Inactive Teams
Microsoft Teams administrators often face scenarios where they must configure voice features and keep the environment clean by monitoring inactive Teams. These situations show up both in real-world administration and on the MS-700: Managing Microsoft Teams exam.
This practice question will test your knowledge of resource accounts in Teams Voice and reporting tools for identifying inactive Teams.
📌 Scenario
You are a Microsoft Teams administrator for a company that recently launched a new product.
- Several Teams were created during the launch for collaboration.
- Leadership now wants IT to identify which Teams have been inactive for the past 90 days so they can be archived.
- The company also plans to set up a helpdesk phone line that greets callers and places them in a queue if agents are busy.
You need to determine:
- Which Teams Voice features require a resource account.
- Which tool should be used to identify inactive Teams.
❓ Question
Which options should you choose?
A. Auto Attendant
B. Call Queue
C. Teams Advisor
D. Teams Usage Report
E. Office 365 Groups Activity Report
✅ Correct Answers
- A. Auto Attendant
- B. Call Queue
- D. Teams Usage Report
🔎 Explanation
1. Teams Voice Features
- Auto Attendant (A) → ✅ Requires a resource account to play greetings and route calls.
- Call Queue (B) → ✅ Requires a resource account to queue incoming calls and distribute them to agents.
- Other Features (Call Park, Emergency Policies, Guest Access) → ❌ Do not require resource accounts.
👉 Answer for Voice Setup: A and B
2. Identifying Inactive Teams
- Teams Advisor (C) → ❌ Deployment planning tool, not activity tracking.
- Teams Usage Report (D) → ✅ Correct tool in the Teams admin center to monitor team activity (messages, meetings, guests, etc.).
- Office 365 Groups Activity Report (E) → ❌ Shows group-level usage but not specific to Teams.
👉 Answer for Usage Tracking: D
⚡ Exam Tip
- Resource accounts are required only for Auto Attendants and Call Queues.
- The Teams Usage Report is the official answer for identifying inactive Teams, even though it only shows activity for 7 or 28 days.
- In the real world, admins often use PowerShell scripts or Azure AD group expiration policies for longer tracking (90+ days).
📝 Key Takeaways
- Resource accounts are a must for Auto Attendants and Call Queues.
- Use the Teams Usage Report to find inactive Teams in the admin center.
- For longer periods, combine reports with PowerShell or Azure AD expiration policies.
- On the MS-700 exam, always choose the Microsoft-documented answer, even if you’d solve it differently in production.
