How to Add Your Help Desk Number to the Intune Company Portal App

How to Add Your Help Desk Phone Number to the Intune Company Portal

If your organization uses Microsoft Endpoint Manager (Intune) for device management, it’s crucial to give users easy access to support. Adding your help desk phone number to the Company Portal app puts it right in users’ hands whenever they need help. Here’s how to set it up in just a few clicks.

Why Customize the Company Portal?

By default, the Company Portal app shows generic support info. Customizing it:

• Builds trust with users
• Reduces support emails by giving immediate contact details
• Ensures users don’t get stuck when facing issues

Step-by-Step Guide

1. Sign in to the Microsoft Endpoint Manager admin center:
   https://endpoint.microsoft.com
2. In the left-hand menu, select Tenant administration.
3. Click Customization under Tenant management.
4. On the Customization page, choose the Company Portal tab.
5. Scroll down to the Help & support section.
6. Enter your help desk phone number in the Phone number field.
   1. You can also add an email address or website link for extra help options.
7. Click Save at the top.

That’s it. The next time users open the Company Portal app on their device, they’ll see your help desk phone number in the Help & Support section.

Tips for an Effective Support Section

• Keep your phone number updated if it changes.
• Include business hours so users know when they can call.
• Add a direct email or link to your IT ticketing system.
• Use clear, concise language—avoid technical jargon.

With this simple customization, you make it easy for users to reach your support team right from their mobile devices. No more hunting for contact info when they run into trouble.